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report of the inquiry into the london ambulance service - anthony finkelstein • a comedy of errors: the london ambulance service case study – anthony finkelstein • overview of las failure – ian sommerville • cad failure las – ambulance.
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ian sommerville software engineering case studies slide 1 the london ambulance fiasco the london ambulance service ( las) computer aided despatch ( cad) system failed dramatically on october 26th 1992 shortly after it was introduced: • the system could not cope with the load placed on it by normal use;. this paper goes beyond a simple glance at the immediate results of the 1992 failure of the london ambulance service’ s computer aided dispatch system and explores the sequence of events leading up to the incident in attempt to determine professional responsibility and how the project might have benefited from a more formal specification of the software system.